This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


We register patients within a 9 mile radius. If your address is outside the 9 mile radius we would advise you to register with a GP closer to your home.

We had 136 patients who failed to attend their appointment in July!

The Practice will be closed Monday 26th August for Bank Holiday.

We have been informed that callers, claiming to be linked to the patient's GP Practice, are seemingly using private patient details and are using this information trying to either sell products to the patient, or to extract financial information, including bank details.

Please be assured that under no circumstances are these people contacting you on behalf of your GP Practice.  Therefore, do not disclose any information to them.  Please contact our GP Practice, or the PSNI, if you are aware of any of these incidents, so we can assist you from becoming victims of these callers.  Thank You.


Physiotherapist within the Practice

From 14th January 2019, patients at Riverside Practice over the age of 16, who present with musculokeletal problems including back, neck, joint or muscle problems, can book to see an Advanced Physiotherapist instead of a GP.

This appointment can be made the normal way with your receptionist. The appointment will comprise of an assessment, examination and diagnosis of your problem. This will not involve hand-on treatment, but you will be given appropriate advice and management of your condition which may include an exercise programme, which should all help to improve your problem quicker. If required, the physiotherapist can refer for further investigations such as x-ray and refer on for physiotherapy, orthopaedic ICATs and other services.

How we use your medical records

Important information for patients

  • This Practice handles medical records in-line with laws on data protection and confidentiality.
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
  • We share information when the law requires us to do, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical records being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.
  • For more information ask at reception for a leaflet OR see the link below.

Riverside Practice Privacy Notice

Managing Chronic Pain

6 week course 1 day a week (2.5 hours) on managing chronic pain starts in September 2018. Please see link below.

Managing Chronic Pain

Treatment Room Bloods

It is Practice Policy that patients do not attend the Treatment Room unless asked to do so by your GP or Treatment Room. From 3rd April 2018 all patients requiring routine or regular blood tests will need to book an appointment.

Action Cancer

Contact details for Action Cancer are as follows:

  • 07580133760

  • 07580133758

Letters of Support

We no longer do "letters of support". The reasons for this are:

  • There is no need
  • There is no advantage
  • GPs workload does not allow for them
  • The contract under which GPs work, means they are under no obligation at all regards such requests.

We understand some may be disappointed with this. Nonetheless it is an ESSENTIAL move to ensure we continue to meet our primary function.

Completion of Forms

If you require any forms completed, for example childminding forms, DVLA forms etc please contact receptionist for advice. You may not require an appointment.

It is important that we maximise the number of appointments available to patients for clinical problems rather than administration.




Social Media 

The Practice is aware that some patients have posted disparaging comments about staff and the Practice on social media. If you have any comments or complaints about the Practice please write to the Practice Manager. This ensures we can respond to people's concerns with patient confidentiality in mind. 

(Site updated 06/08/2019)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
Health and Social CareThis site is brought to you by My Surgery Website